TapBoost is not activating but the green light is on the powerpack?

If the green light is illuminated on the powerpack but the TapBoost still isn’t activating then please check to see if the blue light on the top of the pump is lit.

If it isn’t:

1. Check that the cable from the pump is fully connected to the powerpack
2. Then switch power off at the plug and wait 2 minutes and re-establish power supply to the pump

If the TapBoost still isn’t activating then you need to call us 0191 516 2002.

If the blue light is illuminated then please check the flow rate to the outlet, you can find details of how to do that here.

If your flow rate is more than 1.2L/min and the pump still isn’t activating then please call us on 0191 516 2002.

If your flow rate is less than 1.2 L/min then TapBoost won’t work as it needs this minimum flow rate to activate the pump.