Warranty Registration Review

We need to know what outlets the pump is boosting the water to.

Please provide photos of all the outlets the pump is boosting the water to, such as a shower head, tap, toilet, bath or wash basin.

If you’re not sure if the pump is supplying a particular outlet, you can check by turning on the outlet and if the pump turns on then we know the pump is supplying this outlet.

Max allowed file size: 1mb

Stand back from your hot water cylinder and take a photograph of the entire cylinder including the surrounding area and pipework. Please remove anything obscuring the view, such as towels or boxes.

Max allowed file size: 1mb

Please take this from the dome of the hot water cylinder and above.

Max allowed file size: 1mb

Max allowed file size: 1mb

Max allowed file size: 1mb

Take a close-up photo of the temperature controls for the hot water cylinder. E.g. Thermostat on cylinder, immersion or thermostatic mixing valve.

Max allowed file size: 1mb

Max allowed file size: 1mb

E.g. Plug socket or fused spur.

Max allowed file size: 1mb

Depending on the type of pump, the serial number label will either be found on the top of the pump or on the vessel attached to the top of the pump.

The label will look like the images shown below, the highlighted digits are the serial number. Please be aware the colour and size may vary.

Max allowed file size: 1mb

The height (in mm) between the base of the cold-water storage tank and the top of the pump.

This measurement needs to be taken from the base of the cold-water storage tank to the top of the electrical box on the pump, not the pressure vessel.

Max allowed file size: 1mb

If they are on different floors measure the height from the top of the hot water cylinder to the ceiling, and then measure from the floor to the base of the cold-water storage tank and add together.

Max allowed file size: 1mb

If they are on different floors measure the height from the top of the hot water cylinder to the ceiling, and then measure from the floor to the base of the cold-water storage tank and add together.

Max allowed file size: 1mb

Only required if the system includes linked cold-water storage tanks.

Max allowed file size: 1mb

A photo of the inside of the cold-water storage tank including the ball valve pipework.

Max allowed file size: 1mb

The width and length of the cold-water storage tank and the depth of the water.

Max allowed file size: 1mb

A photo of the inside of the cold-water storage tank including the ball valve pipework.

Max allowed file size: 1mb

The diameter of the cold-water storage tank and the depth of the water.

Max allowed file size: 1mb